FAQs
1. How can I place an order?
Placing an order is easy! Simply browse our store, add your desired items to the cart, and proceed to checkout. Follow the instructions to enter your shipping and payment details to complete your purchase.
2. What payment methods do you accept?
We accept the following payment methods:
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Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
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PayPal
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Apple Pay & Google Pay
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Shop Pay
3. How do I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can track your order by visiting our Order Tracking Page and entering your tracking number.
4. How long does shipping take?
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Processing Time: 1-3 business days
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Standard Shipping: 5-10 business days
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Expedited Shipping: 3-5 business days
Shipping times may vary based on your location and carrier delays.
5. Can I modify or cancel my order?
Orders can only be canceled or modified within 12 hours of placing them. After this period, the order is processed and cannot be changed.
6. What is your return and refund policy?
We accept returns within 30 days of delivery for unused and unopened products. For more details, visit our Return and Refund Policy page.
7. What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us at goldenshops231@gmail.com within 48 hours of receiving your order. We will assist you in resolving the issue.
8. Do you offer international shipping?
Currently, we only ship within the United States. We may expand to international shipping in the future.
9. Do you offer discounts or promotions?
Yes! We frequently offer discounts and promotions. Sign up for our newsletter to stay updated on exclusive deals.
10. How can I contact customer support?
You can reach us via:
📞 Phone: 817-870-1000
📧 Email: goldenshops231@gmail.com
📍 Address: 5671 Grand Floral Blvd, Houston, Texas 77041, United States
We’re here to help! 😊